Returns & Cancellations Policy
This Returns & Cancellations Policy applies to orders placed with Anything-Bespoke, which is a trading name of MES Engineering Solutions Ltd, Full company details are shown in the website footer.
We are based in the UK and currently only sell and deliver within the UK.
1. Bespoke, Personalised & Made-to-Order Items
Most of our work is bespoke, personalised or made to order. This includes custom signs, logo signs, steel artwork, furniture and items made to your requested size, wording, design, material or finish.
Because these items are made specifically for you, they usually cannot be cancelled, returned or refunded once production has started, unless they are faulty, damaged or not as described.
This does not affect your statutory rights.
2. Design Approval
Before production begins, we may provide a design proof, mock-up, sketch or layout for approval.
It is your responsibility to check all details carefully, including spelling, wording, names, dates, numbers, logos, images, artwork, size, measurements, material, finish, mounting holes, fixing points and any practical requirements.
Once you approve the design and production begins, changes may not be possible. Where changes can be made, extra charges may apply.
3. Cancelling Before Production Starts
You may cancel your order before production has started.
If design work, artwork preparation, materials ordering, cutting, fabrication or finishing has already begun, we may deduct the cost of work already carried out from any refund.
Deposits may be non-refundable where they cover design time or special materials.
4. Standard Non-Custom Items
For any standard, non-personalised items bought online, you normally have the right to cancel within 14 days of receiving your order. You then normally have a further 14 days to return the item after telling us you want to cancel.
Returned items must be unused, in their original condition and suitably packaged.
Unless we have agreed otherwise, you are responsible for the cost of returning non-faulty items.
5. Faulty, Damaged or Incorrect Items
Please check your item as soon as it arrives.
If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.
Please include your name, order number if applicable, a description of the problem and clear photographs of the item and packaging.
If we agree that the item is faulty, damaged or incorrect, we may offer a repair, replacement, partial refund or full refund depending on the circumstances.
6. Handmade Items & Natural Variation
Each item is individually made, so small variations are normal and are not usually considered faults.
This may include slight differences in finish, colour, texture, natural steel patina, weathering, and minor differences from digital mock-ups or photographs.
Steel used outdoors may naturally weather, rust, mark or change colour over time unless a protective finish has been agreed.
7. How to Contact Us
Anything-Bespoke
Email: enquiries@anything-bespoke.co.uk
Please note: our registered office is not a returns address. For returns, please contact us first at enquiries@anything-bespoke.co.uk
Phone: 07895 545252