Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information.

1. Who We Are

This website is operated by MES Engineering Solutions Ltd, trading as Anything-Bespoke.

For the purposes of UK data protection law, MES Engineering Solutions Ltd is the data controller for personal information collected through this website. Full company details, including our company number and registered office address, are shown in the website footer.

Please note that our registered office address is not a returns address, workshop address, collection address, or customer visiting address.

2. What Information We Collect

We may collect your name, email address, phone number, billing and delivery address, order details, design ideas, sketches, logos, images, project information, payment confirmation details, messages sent by email, website forms, social media or phone, and website usage information where cookies or analytics are used.

3. How We Use Your Information

We use your personal information to respond to enquiries, provide quotes, design and make your order, contact you about your project, arrange delivery, process payments, keep business and tax records, deal with returns or complaints, improve our website and services, and show examples of completed work where appropriate.

4. Legal Basis for Using Your Information

We use your information where it is necessary to provide a quote or fulfil an order, communicate with you, meet legal, accounting and tax obligations, protect our legitimate business interests, or where we have your consent.

5. Photos of Completed Work

We may photograph completed items and use these images on our website, social media, portfolio or advertising.

If your item includes personal information, such as a full name, address, phone number or private details, we will take care not to publish sensitive information without permission.

Please tell us if you do not want photos of your item used publicly.

6. Who We Share Your Information With

We may share limited personal information with couriers, payment providers, website hosting or ecommerce providers, accountants, bookkeepers, IT or cloud storage providers, legal or professional advisers, HMRC or authorities where legally required.

We do not sell your personal information.

7. Website Hosting, Analytics & Squarespace

Our website is hosted by Squarespace.

Squarespace provides the online platform that allows us to display our products, receive enquiries, manage website content, and, where applicable, process online orders.

When you visit our website, Squarespace may collect certain information about your visit, including information about your browser, device, IP address, pages visited, referring website, and how you interact with the site. This information may be used for website security, performance, analytics, troubleshooting, and improving the website.

We may use Squarespace Analytics to understand how visitors use our website, such as which pages are viewed, how visitors find the site, and general visitor activity. This helps us improve our website and services.

Where required, non-essential cookies and analytics tools will only be used with your consent. You can manage your cookie preferences using the cookie banner or cookie settings on our website.

Squarespace may process personal data in countries outside the UK. Squarespace states that it uses safeguards such as UK and EU Standard Contractual Clauses for international data transfers.

8. How Long We Keep Your Information

We only keep your information for as long as necessary.

Order records, invoices and business records may be kept for legal, tax and accounting purposes.

General enquiries that do not become orders may be deleted after 3 months.

Design files and project records may be kept so we can help with repeat orders, replacements or future design requests, unless you ask us to delete them and we are not legally required to keep them.

9. Your Rights

Under UK data protection law, you have rights over your personal information. These may include the right to access the personal information we hold about you, ask us to correct inaccurate information, ask us to delete your information, ask us to restrict how we use your information, object to certain uses, ask for a copy of your information, and withdraw consent where we rely on consent.

Our website is operated from the UK and is intended for customers in the UK. We currently only accept orders for delivery within the UK. However, visitors from outside the UK, including the EU/EEA, may still access our website. Where required, we use cookie consent tools to allow visitors to accept, decline, or manage non-essential cookies before they are used.

10. Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. This may include password protection, secure storage, limited access and using reputable service providers.

11. Complaints

Please contact us first if you have concerns about how we use your personal information.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

12. Contact Us

Anything Bespoke Email: enquiries@anything-bespoke.co.uk

Phone: 07895 545252